Support
silence is the rule
updated 20.05.2026
NEWALBA is a silent ritual. We do not run a support desk, we do not explain the drops, we do not reply to general messages. This is by design, not by neglect.
What we do not help with
- Meaning, schedule, or interpretation of any drop.
- Missed drops, recovery, archive, or re-watching past days.
- Feature requests, content suggestions, partnerships.
- Press, interviews, collaborations, sponsorships.
- Fan mail, complaints, opinions, reviews.
Refunds and purchases
All payments are processed by Apple App Store or Google Play. Refunds, billing issues, and purchase history are handled exclusively through those platforms.
- Apple — reportaproblem.apple.com
- Google — Google Play refund request
The only inbox we read
Reserved for: GDPR / privacy requests, legal notices, security reports, copyright matters. Any other message will not receive a human reply. The automatic reply is the brand mantra.
Security reports
Vulnerability disclosures are welcome at the address above. Include the affected version, reproduction steps, and your preferred contact for follow-up. Please give us a reasonable window before public disclosure.